Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Return & Refund policy

The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Vivalec Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, the customer will receive their refund within 14 Days after the confirmation.

Please return your purchase to the following address:

Vivalec Sdn Bhd
16G, Jalan Cerdas, Taman Connaught,
56000 Cheras, Kuala Lumpur.

Tel : (03)9102 2966

Please contact us at inquiries@vivalec.com or 010-363-9229 if you have any questions or doubts.